Shipping Policies

At MASURI, we carefully craft each item in Japan, using materials and natural stones sourced from around the world.

[Shipping]

Domestic Shipping

For deliveries within Japan, shipping is free to Honshu, Shikoku, and Kyushu.

Hokkaido: 800 yen
Okinawa: 1,200 yen

Orders are typically shipped within 3 to 14 business days after confirmation.

A tracking number will be provided upon shipment completion.

[International Shipping]

We currently ship to the following regions:

South Korea, Taiwan: 2,000 yen
Hong Kong, Singapore: 2,500 yen
USA, Canada: 4,500 yen
UK, France, Germany, Italy, Spain: 4,500 yen
Australia, New Zealand: 4,500 yen

International shipping is free for orders totaling 50,000 yen or more.

We currently do not ship to countries or regions other than those listed above.

You can verify shipping availability and methods for your country at checkout.

[About Customs Duties and Import Taxes]

For international orders, customs duties, import consumption taxes, and other taxes/fees may be incurred, depending on the regulations of the destination country/region.

These costs are, in principle, the responsibility of the customer.

MASURI cannot guarantee the exact amount or whether customs duties/import taxes will apply, as these vary by country/region.

[Returns and Exchanges]

MASURI generally does not accept returns or exchanges due to customer convenience.

Returns or exchanges for reasons such as a difference in image, incorrect order, or unsuitable size are not eligible. Please check the product page details before ordering.

However, if there is a clear defect or damage to the product, please contact us within 7 days of receiving the item.

After confirming the condition, we will arrange for an exchange or refund.

MASURI will cover the return shipping costs if a defect or damage during delivery is confirmed.

[Damage and Incorrect Delivery]

If the product is damaged upon arrival or if you receive a different product than ordered, please contact us within 7 days of receiving the item.

We may ask you to send photos of the product's condition for confirmation.

Please be sure to contact MASURI before returning the product on your own discretion.

[Cancellations]

If you wish to cancel your order, please contact us as soon as possible.

Cancellations are not accepted once shipping preparations have begun or after the item has been shipped.

[Refunds]

If a return/refund is approved, we will process the refund to your original payment method within 7 business days after the product has been returned and its condition confirmed.

Actual reflection of the refund may take time depending on the processing status of your financial institution or payment service.

[About the Products]

MASURI jewelry uses natural stones, natural materials, and parts finished by hand by craftsmen.

Natural stones and natural materials each have unique variations in color, pattern, texture, and shape.

Additionally, parts such as lockets are also handcrafted by artisans, so there may be slight differences in appearance and finish.

Please enjoy these as individual characteristics not found in mass-produced items.

These individual differences do not constitute product defects or flaws.

Product images may appear different in color from the actual product depending on your monitor and environment.

Please check the details on each product page before purchasing.

[Contact Us]

For inquiries regarding shipping, returns, exchanges, or products, please contact us at:

masuri1920@gmail.com

We usually respond to inquiries within 2 to 4 business days.